Lodgement of import documentation via email

Documentation, including any additional information, related to CRS and SAC entries from non-paperless clients, are required to be emailed to sacncc@aff.gov.au

Email subject heading

To ensure appropriate prioritisation, please consider the following:

• For perishable or urgent consignments (e.g. live animals, airfreight perishables, non-refrigerated perishables and urgent medical supplies) include “Urgent” or “Perishable” in the subject line of the email.
• For animal transport equipment forms, include “Animal transport equipment” in the subject line of the email

Documentation related to military consignments, carnets, unaccompanied personal effects (UPEs) for privateers, ship stores and transhipments must be lodged to importassessment@aff.gov.au and must include an entry lodgement cover sheet.

Note: Further information on UPEs can be found on the following webpages:

• Moving to Australia or importing personal effects/household goods
• Preparing your personal effects for shipment to Australia

Download

Email subject heading

To ensure appropriate prioritisation, please consider the following:

• For Military consignments, include “Military” in the subject line of the email
• For Carnet consignments, include “Carnet” in the subject line of the email
• For UPE consignments, include “Personal Effects” in the subject line of the email
• For Ship stores consignments, include “Ship Stores” in the subject line of the email
• For Transhipment consignments, include “Transhipment” in the subject line of the email

Please ensure that each email contains documents for a single entry only and the subject line reads as follows: <consignment type as above> <importer name> <broker reference no>.

Note: When submitting documents related to UPE consignments, the department will use the provided email address to issue any subsequent directions e.g. inspection or treatment requirements.

Scanned images should be forwarded in PDF, JPG or TIF formats only and the total size of the email should not exceed 8MB. Zip files will not be accepted. To minimize file size, ensure that only the required documents are included in the email as follows:

1. Email coversheet: identifying relevant import permit numbers; what documents have been attached; the expected outcome of the assessment; and the nominated location(s) for any required action.
2. Commercial documents: bill of lading/air waybill; invoice or packing list
3. Non–commodity documents (if required): packing declaration; treatment certificate
4. Commodity documents* (if required): manufacturer’s/exporter’s declaration; treatment certificate; animal health or phytosanitary certificate; Departmental clearance letter

* Documentation requirements for specific commodities can be determined through the Biosecurity Import Conditions (BICON) system or the Import Permit if applicable.