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Commitment to you

​​The Department of Agriculture and Water Resources is continuously looking for ways to improve how we deliver services to our clients, governments, stakeholders and the community.

New ways to provide a more modern, flexible and professional service by:

  • improving consistency, quality and efficiency
  • making it easier for you to meet your obligations.

This strengthens our effectiveness as policy and scientific advisers, giving our ministers the right support to deliver government priorities.

Service commitment

We individually and collectively uphold the Australian Public Service values and Code of Conduct by being impartial, committed to service, accountable, respectful and ethical.

Our Client Service Charter clearly describes our service responsibilities and the standard of service you can expect from the department.

In the event of any incidents or crises that may threaten the way we operate or deliver services to our clients, our business continuity plans help to ensure that we continue to operate.

We’re changing the way we design and develop our services and introducing new ways of working with you.

Commitment to clients

Giving you with the right information you need to do business with us. Making improvements to the way we work with you. Providing context for the work the department does and where you fit in.

Commitment to stakeholders

Sharing information with you about our vision, long-term goals and annual priorities so you can see where your work intersects with ours. Making it easier to find and understand information to help you collaborate and work in partnership with us. Using different communication channels to provide more opportunities for you to engage with us.

Commitment to safety

The department is committed to safeguarding the health, safety and wellbeing of our people, stakeholders, clients and the communities in which we operate. We strive for a culture where health and safety at work is second nature – a natural part of the way we do business every day.

Commitment to the public

Making you aware of your responsibilities. Granting you with access to the information about our work that interests you. Providing opportunities for you to tell us what is important to you.

Simplifying regulation

Regulation can have benefits, but businesses, community organisations and families pay the price of poor regulation. Our objective is to regulate only to the extent required, and with smart and more efficient forms of regulation. We continue to contribute to the government’s regulatory reform agenda and remove or reduce unnecessary regulatory burdens.

Listening to you

We strive to do the best possible job with the resources we have. We never stop looking for ways to consistently achieve high standards in everything that we do. Sending us your suggestions, compliments and complaints is one way that your views can help to continually improve our services. There are also opportunities to participate in consultation on our policy, programmes and services.

Investigating fraud and corruption

We take a zero tolerance approach to fraud and corruption. The inclusion of many of our functions within the Australian Commission for Law Enforcement Integrity reminds us of the importance of maintaining high levels of integrity at all times. Our Fraud and Security team investigates allegations within or against the department.

Making content accessible

We are adopting best practice solutions that conform to the Web Content Accessibility Guidelines Version 2.0 (WCAG 2.0) level AA on all our websites. If you have difficulty accessing any of our content, visit web accessibility for assistance.

We provide translated information for people from non-English speaking backgrounds on biosecurity and animal and plant health topics.

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