Client contact number: 1800 900 090
National office:
Phone: +61 2 6272 3933
International:
Call us from overseas: +61 3 8318 6700
Organisational contact information:
Accounts receivable information can be found at Accounts Receivable
Air cargo contact information can be found online at Air cargo contacts.
Airports contact information can be found online at Airports
For information about the Export Service, go to Contact us.
Email: Imports
Email: Invoicing, Bookings & General Inquiries
More information can be found online at Post entry quarantine facilities.
Organic approved certifying organisations information can be found online at Organic approved certifying organisations.
Import management system information can be found online at Import management system.
GPO Box 858
Canberra ACT 2601
Email: afas@aff.gov.au
Email: Imports
Sea cargo contact information can be found online at Sea cargo contacts.
Phone: +61 2 6272 3232
Investigations information can be found online at investigations.
Our compliments and complaints form can be found online at Suggestions, compliments and complaints.
Consultative committees information can be found online at Consultative committees.
Dairy export information can be found on our webpage Exporting dairy products from Australia
For documentation enquiries email foodexports@aff.gov.au
Email: Dogs
Email: Entry Management
Phone: +61 2 6272 3390
Email: Horse Imports
Fish export and Egg export information can be found online at Fish export and Egg exports.
Horticulture Exports Program regional contact information can be found online at Horticulture Exports Program regional contact.
Information on Imported Food Inspection Schemes contacts.
Industry reporting can be found online at Biosecurity Portal.
Email: FICA
Live Animal Exports Program
GPO Box 858
Canberra ACT 2601
Phone: +61 2 6272 4581
Email: Live Animal Exports
Email: Imports
Machinery National Coordination Centre
PO Box 222
Hamilton QLD 4007
Phone: +61 7 3246 8706
Fax: +61 7 3246 8785
Email: Machinery
Email: Imports
Web: International Mail to Australia
Payments and treatments
PO Box 4175
Parramatta NSW 2124
Phone: +61 2 9354 5800
Fax: +61 2 9354 5899
Email: Mail Payments
Email: Meat Exports
Email: Meat Inspection
Military NCC
PO Box 222
Hamilton QLD 4007
Phone: +61 7 3246 8706
Fax: +61 7 3246 8785
Email: Military
NMC contact information can be found online at Vessel contacts.
Northern Australia Quarantine Strategy (NAQS) information can be found online at Northern Australia Quarantine Strategy (NAQS).
GPO Box 858
Canberra ACT 2601
Email: Organic
Email: Imports
Web form: Biosecurity Reports
See Secure Report: 1800 798 636
Approved arrangements contact information can be found online at Approved arrangements contacts.
Australian Biosecurity Awards information can be found online at Australian Biosecurity Awards.
Web: Jobs
Email: Schools Contact
Email: Imports
Vessel contact information can be found online at Vessel contacts.