Plant Exports - contact us

For all Authorised Officer queries from application to on-the-job questions.

Hotline: 1800 851 305

Email: Plant export training

All bookings should be made with the relevant region.

For queries regarding certification or EXDOC.

Email: EXDOC plant programs

For queries regarding the export inspection and certification of grains, seeds, timber, hay, straw, stock feed, cotton, dried and processed herbs & spices and wood packaging.

Ph: 02 6272 3229

Email: Grain exports

For queries regarding the export inspection and certification of fruits & vegetables (fresh or dried), nursery stock (plants, cuttings or tissue culture), bulbs, tubers or cut flowers and foliage (fresh and dried).

Email: Horticulture exports

For importing country requirements queries relating to MICoR Plants.

Email: Micor plants

To submit documents to the national documentation hub and for any queries regarding the national documentation hub.

Ph: 1800 900 090 (Select Extension 2, and then Extension 2 again). This number is serviced from 8.00am – 5.00pm Monday to Friday in the relevant time zone

For urgent plant certification authorisation or certification requests after hours: 03 8317 8310.

Email: Plant exports NDH

For all PEMS queries.

Email: PEMS

For all bookings and regional plant export inquiries.

Far North Queensland

Phone: +61 7 4030 7822
Email: CDO

South Queensland

Plant Export Appointments Office
Phone: +61 7 3246 8773
Email: Plant Export Bookings

Plant Export Certification Office
Phone: +61 7 3246 8719
Email: Plant Export Certification

Plant Export - General Queries and Registrations
Phone: +61 7 3246 8677
Email: Plant Export Certification

New South Wales

Phone: +61 2 8334 7613
Email: New South Wales - Plant Export

Victoria

Plant Export - Appointments, General Queries & Registrations
Phone: +61 3 8308 5101
Email: Horticulture/Grains Victoria

National Documentation Hub
Phone: 1800 851 306
Email: National Documentation Hub

Tasmania

Phone: +61 36233 3036
Email: Tasmania Export Documentation

South Australia

Phone: +61 8 8201 6037
Email: South Australia Export Documentation

Northern Territory

Phone: +61 8 8920 7021
Email: Northern Territory Export Documentation

Western Australia

Phone: +61 8 9334 1580
Email: Western Australia Export Bookings

For all other inquiries.

Send an email.
Postal Address: GPO Box 858, Canberra ACT 2601
Phone: +61 2 6272 3933
Freecall: 1800 020 504 (from within Australia - calls from mobile and public phones may incur additional charges)

Stakeholders are encouraged to subscribe to the Industry Advice Notice (IAN) email notification system to receive announcements and updates on issues concerning the export of plants and plant products from Australia.