Passenger and mail enquiry

We can help

Tell us more about what you want to bring or mail to Australia.

Do you wish to bring a pet animal to Australia?

Yes

You can bring your pets to Australia if you meet certain conditions. You need to prepare well in advance.

See: Bringing cats and dogs (and other pets) to Australia.

Do you wish to bring or mail something you can eat or drink to Australia?

Yes

You can bring or mail some food, drinks and dietary supplements into Australia for personal use.

See: Bringing or mailing goods to Australia.

Do you wish to bring or mail one of the following to Australia?

Cosmetics, fishing/camping/sporting equipment, souvenirs or items made from:

wood
leather
fur
feathers
teeth
beeswax
bones
shells
sand
stone
seeds

Yes

These items must meet import conditions and be declared – either on your Incoming Passenger Card as you come into Australia or on the customs declaration form if you are mailing the item.

See Bringing or mailing goods to Australia.

Do you wish to bring alcohol, electronic equipment, tobacco products, currency, prescription medicines, weapons or samples for commercial/business use?

Yes

These items are controlled by the Australian Department of Home Affairs. For information on clearing these goods through the border and import duty and taxes, please contact the Australian Department of Home Affairs.

Check our online resources

You can search our Biosecurity Import Conditions system (BICON) to help answer your query.

You will need to know:

the name of the item you wish to import
the country you are bringing or mailing it from
how the item will be used.

You can also check our advice on travelling to Australia.

Submit an enquiry
If you have looked at BICON and still have a question, please submit an enquiry using our form.

Submit an enquiry

Due to the many enquiries we receive, a response to your question may take up to 10 days.

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