Contact us If you have any questions about levies and charges, your levies account or how to lodge your return, please contact the Levies Helpdesk via email: levies.management@awe.gov.au or call us on 1800 020 619 * represents mandatory field User Details Name Business Name LRS Account Number Contact Phone Contact Email Commodity paid Usability 1. Do you like how Levies Online looks? 2. How would you rate the look/design of Levies Online? 3. How user friendly would you rate the Levies Online system? 4. On a 1-5 rating scale, please check your satisfaction levels with the following processes. (1 being Unsatisfactory and 5 being Excellent) Registration process 1 2 3 4 5 N/A Entering a return 1 2 3 4 5 N/A Printing a return 1 2 3 4 5 N/A The return process overall 1 2 3 4 5 N/A Changing account details 1 2 3 4 5 N/A Viewing a return 1 2 3 4 5 N/A Training materials 1 2 3 4 5 N/A Performance 5. How do rate the response time of Levies Online? 1 2 3 4 5 N/A 6. How would you rate the overall time taken in completing the form? 1 2 3 4 5 N/A 7. Have you used the customer service help desk? (If you answer Yes to this question please complete questions 8-9.) Yes No 8. How would you rate the assistance received from the customer service help desk. 1 2 3 4 5 N/A 9. Was your query/complaint resolved to your satisfaction? Yes No Reliability 10. Did you experience any technical difficulties with Levies Online? Yes No 11. What type of internet connection did you use? Dialup Broadband 12. How would you rate the connection you were using? (1 being Unsatisfactory and 5 being Excellect) 1 2 3 4 5 N/A 13. Would you use the online lodgement service again? Yes No Maybe Why / Why not? General What changes could be made to improve Levies Online? Do you have any other suggestions or comments about Levies Online? Privacy Statement Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The collection of personal information by the Department of Agriculture, Fisheries and Forestry (the department) through this web form is for the purposes of enabling the department to contact you in relation to your inquiry and related purposes. If the relevant personal information requested in this web form is not provided by you, the department will be unable to contact you to resolve your inquiry. Personal information may be disclosed to other Australian government agencies, persons or organisations where necessary for the above purposes, provided the disclosure is consistent with relevant laws, in particular the Privacy Act 1988 (Privacy Act). Your personal information will be used and stored in accordance with the Australian Privacy Principles. This website is hosted on a public ASD certified cloud service by GovCMS through a contract arrangement with the Department of Finance. Information submitted through this web form may be stored on GovCMS for a short period. See our Privacy Policy to learn more about accessing or correcting personal information or making a complaint. Alternatively, telephone the department on +61 2 6272 3933. CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Submit Cancel Leave this field blank
