from 23:00 Wednesday 12 December to 04:00 Thursday 13 December 2018 (AEDT)
12 December 2018
Update to this notice
A component of the sceduled upgrade has been postponed meaning that fewer IT systems will be impacted. The following systems will no longer have a scheduled outage.
Who does this notice affect?
All clients attempting to submit permit applications or access invoices using the Department’s Biosecurity Import Conditions (BICON) system during this planned maintenance period.
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned outage.
All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information during this planned outage.
All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned outage.
All clients who will be required to make an online payment during this planned outage.
Information
Due to system maintenance, BICON invoicing services, the Cargo Online Lodgement System (COLS), Maritime Arrivals Reporting System (MARS), Online Payment Service (OPS) and the Post Entry Biosecurity System (PEBS) will be unavailable from 23:00 Wednesday 12 December to 04:00 Thursday 13 December 2018 (AEDT).
BICON will be available during this time, however clients may encounter error messages when attempting to submit permit applications, or pay for previously submitted permit applications.
Clients are advised to complete and submit any in-progress import permit applications prior to the commencement of this planned maintenance period.
Clients are encouraged to lodge import cargo documentation prior to the commencement of this outage period.
For clients who are intending on importing plants, cats and/or dogs into the Post Entry Quarantine facility please await the completion of this scheduled outage before attempting to access this service.
For clients who are intending on making an invoice payment online, please await the completion of this scheduled outage before attempting to access this service. Alternately you can refer to the ‘How to pay’ section of your invoice for information regarding other payment methods.
Action
Please await the completion of the scheduled outage before attempting to access any of the above services.
Further information:
If you have any concerns or questions please contact us at Information.