14 July 2016
Who does this notice affect?
This notice is for those who will be importing goods into Australia and those exporting goods from Australia and have an enquiry or book inspection appointments.
What has changed?
The Department of Agriculture and Water Resources is progressively introducing new software over the coming months for the management of client emails and appointment requests.
To ensure that new emails and requests are properly categorised, clients should continue to use previously provided email addresses to ensure that they receive a response in a timely manner.
When you email us, you will notice responses will come from ccg@mailsy.custhelp.com and that your request will be assigned a reference number. Clients should respond directly to these email replies to ensure continuity of their request.
Further information
If you have any concerns or questions please the department on 1800 900 090 for further information.