17 February 2014
Purpose
The purpose of this Industry Advice Notice (IAN) is to advise industry of the new Plant Export Authorised Officer Hotline.
Key points
Authorised Officers (AOs) with technical questions and issues can now call the Plant Export Authorised Officer Hotline number for assistance.
The hotline number is: 1800 851 305.
Calls to the hotline will be answered during departmental office hours. AOs who call outside of office hours will be able to leave a voicemail message and will be contacted by an administrator within the next business day.
Attached is the Authorised Officer Hotline Poster that provides more information. You may like to use this poster to publicise the hotline within your business.
If you have any enquiries, please contact the Authorised Officer Program via email at PlantExportTraining@aff.gov.au.
Kylie Calhoun
Assistant Secretary
Plant Export Operations