14 March 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections via the Biosecurity Portal.
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
Start time:
As of: 14:31 Friday 14 March 2025 (AEDT).
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, users may either be unable to access the Biosecurity Portal or may be unable to make inspection booking requests.
Clients who are unable to access the Biosecurity Portal will also be unable to access the following systems and services:
- AAMP
- BCST
- EVE
In addition, the department’s inspection booking systems may not be receiving new inspection booking request information via the Biosecurity Portal.
Action
This issue is being investigated as a priority and the department will advise once resolved.
For clients requiring URGENT booking requests/amendments:
- Please contact the department on 1800 900 090 for enquires relating to your booking request.
For clients requiring NON-URGENT booking requests/amendments:
- Please await the restoration of these services before attempting to make an inspection request.
The department will advise once services have been restored. The department apologises for any inconvenience caused.