13 March 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All users of the departments Next Export Documentation (NEXDOC) System ‘Continue with Digital Identity’ pathway.
Information
Due to scheduled infrastructure maintenance at the Australian Taxation Office (ATO), clients will be unable to access the following systems and services from 23:30 Friday 14 March to 23:30 Saturday 15 March 2025 (AEDT):
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
- NEXDOC – ‘Continue with Digital Identity’ pathway
- RAM website
Users of the above-listed systems may also experience intermittent outages between 23:30 Saturday 15 March to 07:00 Monday 17 March 2025 (AEDT).
The following departmental systems and login pathways are not impacted during the outage windows and will be accessible as normal:
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
- NEXDOC – ‘Email or AgID’, Software
Action
For clients of the Biosecurity Portal ‘Sign in with your Digital ID’ (myID) pathway who:
- Do not require urgent inspection requests:
Please await the completion of the outage windows before making these requests OR make your inspection request via the Biosecurity Portal - ‘Sign in with your email address to access’ (‘Other User’) pathway.
For clients of the Biosecurity Portal ‘Sign in with your Digital ID’ (myID) pathway who:
- Require urgent inspection requests, AND
- Cannot make these requests via the ‘Sign in with your email address to access’ (‘Other User’) pathway:
Please send your inspection request via email to one of the following email addresses:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
Please refer to the department’s website for more information: Request for inspection form.
For clients of the remaining impacted systems:
Please await the completion of this maintenance window before attempting to access the above-listed affected services.