24 February 2025
Who does this notice affect?
All clients required to use the Export / Next Export Documentation (EXDOC/NEXDOC) systems during this planned maintenance period.
All clients who will be required to make an online payment during this planned maintenance period.
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.
All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information during this planned maintenance period.
All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned maintenance period.
Information
Due to scheduled infrastructure maintenance, users of the following systems may experience multiple brief intermittent outages between 23:30 Saturday 01 March and 04:00 Sunday 02 March 2025 (AEDT):
- Cargo Online Lodgement System (COLS)
- Export / Next Export Documentation (EXDOC/NEXDOC)
- Maritime and Aircraft Reporting System (MARS)
- Online Payment Service (OPS)
- Post Entry Biosecurity System (PEBS)
Action
Users of the above-listed systems are advised to await the completion of this planned maintenance period before attempting to access these services.
The department apologises for any inconvenience caused.