24 April 2025
Who does this notice affect?
All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.
Information
Resolved time:
As of: 15:55 Thursday 24 April 2025 (AEST).
Between 13:00 and 15:55, the Cargo Online Lodgement System (COLS) was experiencing an unplanned service disruption, preventing users from making payments and submitting documents.
This issue has since been resolved and clients can now make payments and submit lodgements as normal.
Action
No action required. The department apologises for any inconvenience caused.