13 January 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All users of the departments Next Export Documentation (NEXDOC) System ‘Continue with Digital Identity’ pathway.
Information
Start time:
As of 08:55 Monday 13 January 2025 (AEDT).
The Australian Taxation Office (ATO) myID system is currently experiencing an unplanned outage. As a result, there is an unplanned outage to the following departmental systems and pathways which use myID, including:
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
- NEXDOC – ‘Continue with Digital Identity’ pathway
The following systems and login pathways are not impacted as part of this outage and can be accessed as normal:
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
- NEXDOC – ‘Email or AgID’, Software
Action
Users of the Biosecurity Portal are advised to make inspection booking requests via the ‘Sign in with your email address to access’ (‘Other User’) pathway where possible, or to await restoration of myID services before attempting to lodge an inspection booking request.
All users of the remaining above-listed impacted systems are advised to await restoration of these services.
This issue is under urgent investigation by the department, and we will advise once services have been restored. The department apologises for any inconvenience caused.