24 April 2024
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for import inspections using the Biosecurity Portal.
Information
Start time:
As of: 10:45 Wednesday 24 April 2024 (AEST).
Detail:
MyGov Digital Identity and the Relationship Authorisation Manager (RAM) website are currently experiencing an unplanned outage.
As a result, digital ID/myID clients will be unable to authenticate when attempting to access the Biosecurity Portal. Clients will also be unable to access the RAM website.
Action
This issue is being investigated by the Australian Taxation Office (ATO) and the department as a high priority and the department will advise once resolved.