Who does this notice affect?
17 December 2024
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All users of the departments Next Export Documentation (NEXDOC) System ‘Continue with Digital Identity’ pathway.
Information
Due to scheduled infrastructure maintenance at the Australian Taxation Office, the following departmental systems which use myID will be unavailable between 23:30 Thursday 19 December to 08:10 Friday 20 December 2024 (AEDT):
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
- NEXDOC – ‘Continue with Digital Identity’ pathway
The following systems and login pathways are not impacted during the maintenance window and will be accessible as normal:
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
- NEXDOC – ‘Email or AgID’, Software
Action
For clients of the Biosecurity Portal ‘Sign in with your Digital ID’ (myID) pathway requiring booking requests/amendments which are NOT URGENT:
Please await the restoration of these services before attempting to lodge an inspection booking request.
For clients of the Biosecurity Portal ‘Sign in with your Digital ID’ (myID) pathway requiring submission of URGENT booking requests/amendments:
Please send your inspection request via email to one of the following email addresses:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
Please refer to the department’s website for more information: Request for inspection form - DAFF (agriculture.gov.au).
For clients of the remaining impacted systems:
Please await the completion of this maintenance period before attempting to access the above affected services.