17 December 2024
Who does this notice affect?
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All users of the departments Next Export Documentation (NEXDOC) System ‘Continue with Digital Identity’ pathway.
Information
Update: Due to scheduled infrastructure maintenance occurring at the Australian Taxation Office (ATO), the list of impacted systems and outage windows have now changed.
The following systems may experience several intermittent service disruptions and/or outages from 20:00 Tuesday 17 December to 02:00 Wednesday 18 December 2024 (AEDT):
- AAMP
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
The following systems will be unavailable between 00:00 to 00:45 Wednesday 18 December 2024 (AEDT):
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
- NEXDOC – ‘Continue with Digital Identity’ pathway
- Relationship Authorisation Manager (RAM)
Note: NEXDOC – ‘Email or AgID’, Software will not be impacted during either scheduled outage and will be accessible as normal.
Action
Clients of the above-listed impacted systems are advised to await the completion of the respective outage window before attempting to access these services.