13 November 2024
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders required to make inspection booking requests via the Biosecurity Portal.
Information
Start time:
As of: 14:43 Wednesday 13 November 2024 (AEDT).
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, users are unable to submit inspection booking requests via the Biosecurity Portal.
Action
For clients requiring submission of URGENT booking requests/amendments:
Please send your inspection request via email to one of the following email addresses:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
Please refer to the department’s website for more information: Request for inspection form.
For clients requiring booking requests/amendments which are NOT URGENT:
Please await the restoration of these services before attempting to lodge an inspection booking request.
This issue is under urgent investigation by the department, and we will advise once services have been resolved. The department apologises for any inconvenience caused.