19 July 2024
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who reset their password through the Biosecurity Portal using the ‘Sign in with your email address to access’ (‘Other User’) login method.
Information
Start time
As of: 09:57am Friday 05 July 2024 (AEST).
Update
The Biosecurity Portal is currently experiencing an unplanned service disruption with the ‘Sign in with your email address to access’ (‘Other User’) pathway.
Users attempting to reset their password may experience the following issues:
- Users may be unable to reset their password
- Users may be able to reset their password but may receive an error message after setting their new password.
Action
Users who are able to reset their password but receive an error message after setting the new password are advised to ignore the error message, return to the log-in screen and use their new password to access their account.
For clients who are unable to reset their password requiring submission of URGENT booking requests/amendments:
Please send your inspection request via email to one of the following email addresses:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
Please refer to the department’s website for more information: Request for inspection form.
For clients who are unable to reset their password requiring booking requests/amendments which are NOT URGENT:
Please await the restoration of the Biosecurity Portal’s ‘Sign in with your email address to access’ password reset function before attempting to access these services. Alternatively, setup and login using the digital ID (myID) login method.
The department apologises for any inconvenience caused.