05 July 2024
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who reset their password through the Biosecurity Portal using the ‘Sign in with your email address to access’ (‘Other User’) login method.
Information
Start time:
As of: 09:57am Friday 05 July 2024 (AEST).
Detail:
The Biosecurity Portal is currently experiencing an unplanned service disruption with the ‘Sign in with your email address to access’ (‘Other User’) pathway. Users that reset their password may receive an error message after setting their new password.
Action
Users are advised to ignore the error message, return to the log-in screen and use their new password to access their account.
The department apologises for any inconvenience caused.