5 July 2024
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who lodge and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your email address to access’ pathway (previously ‘Other Users’).
What’s changed
The notice is designed to support industry by providing guidance when requesting a Cargo Compliance Verification (CCV) or Imported Food Inspection.
Action
When requesting a Cargo Compliance Verification (CCV) or Imported Food inspection via the Biosecurity Portal, a question regarding the inspection location is presented to the requester.
When the question ‘Is the inspection location the same as stated on the Biosecurity Direction?’ is presented always select ‘No’. This will prompt you to input the address for the inspection.
Start typing the address in the ‘Start typing an address’ field. If it does not appear, enter the details manually.
This action is required, even if the location appears to be correct within the direction or food control certificate detail. This will ensure accurate location information is allocated to your inspection request, allowing a skilled officer to be booked to attend the correct location. Failure to complete these steps will result in your request being cancelled and requiring resubmission, via these steps.
Further information
Call 1800 900 090