5 July 2024
Who does this notice affect?
Approved Arrangement operators who lodge and manage requests for inspections (RFI) through the Biosecurity Portal ‘Sign in with your digital identity to access’ previously known as ‘MyGovID’ pathway.
Who is not affected by this notice?
Customs brokers, importers, manned depots, and freight forwarders who lodge and manage requests for inspections through the Biosecurity Portal.
Information
The Biosecurity Portal allows Approved Arrangements to add and update location ‘Opening hours’. Ensuring your Approved Arrangement’s opening hours are accurate within the Biosecurity Portal will assist the department in allocating resources effectively and within the opening hours nominated. Biosecurity Portal users are encouraged to set their ‘Opening hours’ to the longest available time to maximise inspection availability.
Action
When logged into the ‘Sign in with your digital identity to access’ pathway of the Biosecurity Portal navigate to ‘My Organisations’ and open the ‘Approved Arrangement (import)’. Review the inspection location details ensure these are up to date, specifically check the ‘Opening hours’.
Once opened, check if the hours listed are up to date. If not, then select ‘New’ and provide the current opening hours.
Once updated, ensure you save the newly added or edited times.
Further information
Call 1800 900 090