26 June 2024
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders using the Biosecurity Portal – digital ID (myID) ‘View Directions’ function.
Information
Start time:
As of: 16:00 Tuesday 25 June 2024 (AEST).
Detail:
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, clients using the digital ID (myID) pathway may experience a failure message when attempting to use the View Directions function to perform the following actions:
- Entering any invalid Entry ID
- Entering a valid Entry ID that the user is not authorised to view
Action
No action required. This issue is being investigated as a high priority and the department will advise once resolved. The department apologises for any inconvenience caused.