05 June 2024
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your email address to access’ pathway.
Information
Start time
As of: 10:30 am Wednesday 05 June 2024 (AEST).
Detail
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, clients may receive errors attempting to log in via the ‘Sign in with your email address to access’ pathway.
Clients are still able to access the Biosecurity Portal through the digital ID (myID) pathway.
This issue is being investigated as a high priority and the department will advise once resolved. The department apologises for any inconvenience caused.
Action
For clients experiencing issues, requiring submission of URGENT booking requests/amendments:
Please send your inspection request via email to one of the following email addresses:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
Please refer to the department’s website for more information: Request for inspection form.
For clients experiencing issues requiring booking requests/amendments which are NOT URGENT:
Please await the restoration of the Biosecurity Portal’s ‘Sign in with your email address to access’ pathway before attempting to access these services.