12 April 2023
Who does this notice affect?
Some importers and customs brokers who are required to lodge inspection requests to the department using the Biosecurity Portal.
Information
Start time:
09:00 Tuesday 11 April 2023.
Detail:
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, some clients may be unable to lodge new inspection booking requests or make changes to existing requests in supported web browsers (Google Chrome and Microsoft Edge).
This issue is being investigated as a priority and the department will advise once resolved. The department apologises for any inconvenience caused.
Action
For clients experiencing issues submitting a new booking request, amendment, or cancellation for an urgent consignment, contact the department on 1800 900 090.