1 March 2023
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for import inspections using the Biosecurity Portal.
Information
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, clients using the ‘other user’ channel may not be receiving verification codes or password reset emails.
Action
No action required. This issue is being investigated as a high priority and the department will advise once resolved.
The department apologises for any inconvenience caused.