8 September 2023
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.
Information
A systems issue has prevented some requests for inspection progressing to a booking. Some requests have failed to generate a new consignment record as an existing record has prevented its creation.
This affects all requests for inspection bookings submitted on or before 16:00 Tuesday 05 September 2023 (AEST) and applies to request for inspections that are displaying a status of ‘Requested (Not booked)’.
These requests will need to be cancelled and then re-booked.
Action
Clients are advised to cancel and then rebook request for inspections that have a status of ‘Requested (Not booked)’.
This issue is being investigated as a high priority and the department will advise once resolved. The department apologises for any inconvenience caused.