8 September 2023
Who does this notice affect?
All users of the below systems:
- Biosecurity Portal
- Cargo Online Lodgement System (COLS)
All clients submitting the below declarations:
- Full Import Declaration
- Lond Form Self Assessed Clearance
- Short Form Self Assessed Clearance
- Cargo Report Self Assessed Clearance
- Cargo Report Personal Effects
Information
There was an unplanned outage to the Integrated Cargo System (ICS), and as a result, ICS was unable to communicate with DAFF systems. This outage was resolved as of 09:55 Friday 08 September 2023 (AEST).
During the outage, messages were queued but are now being sent and processed by DAFF systems. Clients are advised to expect some delays as the backlog of messages are cleared which can take up to 2 hours.
Brokers attempting to lodge through COLS may receive errors when entering their entry details while the backlog is cleared.
Action
The department apologises for any inconvenience caused.