1 September 2023
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.
Information
Start time:
As of: 15:20 Friday 01 September 2023 (AEST).
Detail:
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, clients may receive errors when logging in via MyGovID and the ‘Other Users’ pathway.
Action
If you need to cancel an existing booking request or modify or cancel a confirmed booking and are unable to login using MyGovID, please contact Biosecurity Portal for assistance.
Call 1800 900 090
Email biosecurityportal@aff.gov.au
This issue is being investigated as a high priority and the department will advise once resolved. The department apologises for any inconvenience caused.