17 May 2023
Who does this notice affect?
All importers and customs brokers who are required to lodge inspection requests to the department using the Biosecurity Portal.
Information
Start time:
As of: 14:55 Friday 05 May 2023 (AEST).
Detail:
MyGovID Digital Identity is currently experiencing an unplanned service disruption. As a result, some clients may be unable to lodge new inspection booking request, cancel an existing booking request or modify or cancel a confirmed booking through the Biosecurity Portal.
Action
As this is an intermittent issue for some clients, we advise to reattempt to login using MyGovID or login using the 'Other User' account.
If you need to cancel an existing booking request or modify or cancel a confirmed booking and are unable to login using MyGovID, please contact Biosecurity Portal for assistance.
Call 1800 900 090
Email biosecurityportal@aff.gov.au
This issue is being investigated as a high priority and the department will advise once resolved. The department apologises for any inconvenience caused.