6 January 2023
Who does this notice affect?
All importers and customs brokers who are required to lodge inspection requests to the department using the Biosecurity Portal.
Information
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, some clients may be unable to lodge new inspection booking requests or make changes to existing requests.
This issue is being investigated as a high priority and the department will advise once resolved. The department apologises for any inconvenience caused.
Action
For clients experiencing issues submitting a new booking request:
Please send your import inspection request via email to one of the following email addresses:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
Please refer to the department’s website for more information: Request for inspection form.
For clients experiencing issues with existing requests:
Please email biosecurityportal@aff.gov.au with a brief explanation of the issue, and include a screen shot.