31 October 2022
Who does this notice affect?
All importers and customs brokers who will be required to lodge inspection requests to the department during this planned outage.
Information
Due to scheduled infrastructure maintenance, the Biosecurity Portal will be unavailable for clients registered through MyGov Digital Identity from 23:30 Friday 04 November to 07:00 Monday 07 November 2022 (AEDT).
Action
For the duration of the outage period only, impacted clients are advised to send new inspection requests via email to one of the following email addresses.
Export inspections: exportsRFI@agriculture.gov.au
Import inspections:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
For further information and a copy of the Request for Inspection (RFI) form, please refer to the departments website https://www.agriculture.gov.au/biosecurity-trade/import/arrival/clearance-inspection/booking.