23 September 2022
Who does this notice affect?
All importers and customs brokers who are required to lodge inspection requests to the department.
Information
The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, clients are unable to submit new import inspection requests.
Action
While The Portal is unavailable, clients are advised to send new inspection requests via email to one of the following email addresses.
Note: If you have already submitted a portal request, do not submit an email request as well.
Export inspections - exportsRFI@agriculture.gov.au
Import inspections at:
- Australian Capital Territory sites: ImportsRFIACT@agriculture.gov.au
- New South Wales sites: ImportsRFINSW@agriculture.gov.au
- Queensland, South Australian and Northern Territory sites: ImportsRFI@agriculture.gov.au
- Victorian sites: ImportsRFIVIC@agriculture.gov.au
- Western Australian sites: ImportsRFIWA@agriculture.gov.au
Please refer to the FAQ for the Request for inspection (RFI) form and more information: Request for inspection form).
The department is investigating the issue as a high priority and will advise once resolved. The department apologises for any inconvenience caused.