25 August 2022
Who does this notice affect?
All importers and customs brokers who will be required to submit additional cargo documentation to the department for biosecurity assessment.
Information
Due to a technical system issue, some documents submitted through the ‘Add Documents’ feature in the Cargo Online Lodgement System (COLS) are not being recorded against the original lodgement.
Action
To ensure additional documents are received by the department, importers and customs brokers are advised to include text in the ‘Additional Comments’ section when submitting additional documentation.
The department apologises for any inconvenience caused and will advised once this issue has been resolved.