18 August 2022
Who does this notice affect?
All importers and customs brokers who are lodging inspection requests to the department.
Information
The department is currently experiencing an unplanned service disruption to the Biosecurity Portal and Scheduling and Workload Management System (SWMS). Some Biosecurity Portal clients are not receiving booking confirmation emails and there may be processing delays for inspection booking requests.
Action
The department is investigating the issue as a high priority and apologises for any inconvenience caused. The department will advise once this issue has been resolved.