22 April 2021
Who does this notice affect?
All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.
Information
A version update to Google Chrome, Microsoft Internet Explorer and Microsoft Edge was preventing some Cargo Online Lodgement System (COLS) users from submitting lodgements using these browsers.
After making credit card payment, users were being directed to the ‘Sumit a New Lodgement’ homepage instead of receiving lodgement (LRN) confirmation.
This issue has now been resolved and clients can successfully lodge using all web browser versions.
Action
No action required. The department appreciates client’s willingness to use alternate web browsers while this issue was being resolved and apologises for any inconvenience caused.