4 September 2020
Who does this notice affect?
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.
Information
A network issue is intermittently preventing some clients from submitting lodgements in the Cargo Online Lodgement System (COLS). Impacted clients are receiving the following error message when entering their FID/Entry number and Broker ID:
There was an error processing your request. Please try again and if the problem persists, contact the Department of Agriculture for further assistance.
Action
If you receive this error message, please close and then reopen your browser and reattempt submission.
The department is investigating the issue as a high priority and apologises for any inconvenience caused.
Further information:
If you have any concerns or questions please contact us at Information.