121-2014 - Department of Agriculture Christmas and New Year Opening Hours

19 December 2014

Who does this notice affect?

This notice outlines for internal and external stakeholders, the Department of Agriculture’s Christmas and New Year operating hours in regional offices, major ports and Canberra.

What has changed?

The Department of Agriculture’s Christmas and New Year hours of operation are as follows:

Central East region - Sydney
South East region – Melbourne
South East region - Tasmania
North East region
South West region - Perth
South West region – Adelaide
Northern region
Canberra office

Further information

Unless otherwise specified, contact details for the department and regional offices can be found at Contact the department.

Central East region – Sydney

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal services available
Thursday	25/12/14	Office closed	Shipping - On call officer will be available on 0407 879 486.
Friday	26/12/14	Office closed	CAMS Front counter - Office closed. Limited services available and must be booked and confirmed prior to 24 December Shipping - On call officer will be available on 0407 879 486. Inspectorate – Closed. Crewe Place inspections - Inspections by appointment approved prior to 13:00 on Thursday 24 December 2013. Officer contact: 0417 066 381. Depots - Limited services available and must be booked and confirmed prior to 24 December. Exports - Inspections by appointment approved prior to 11:00 on Thursday 24 December 2013. Officer contact 0466137216. Port Kembla - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Newcastle - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Services provided on this day will be subject to overtime charges.
Saturday	27/12/14	Office closed	CAMS Front counter - Office closed. Limited services available and must be booked and confirmed prior to 24 December Shipping - On call officer will be available on 0407 879 486. Inspectorate – Closed. Crewe Place inspections - Inspections by appointment approved prior to 13:00 on Thursday 24 December 2013. Officer contact: 0417 066 381. Depots - Limited services available and must be booked and confirmed prior to 24 December. Exports - Inspections by appointment approved prior to 11:00 on Thursday 24 December 2013. Officer contact 0466 137 216. Port Kembla - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Newcastle - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Services provided on this day will be subject to overtime charges.
Sunday	28/12/14	Office closed	CAMS Front counter - Office closed. Limited services available and must be booked and confirmed prior to 24 December Shipping - On call officer will be available on 0407 879 486. Inspectorate – Closed. Crewe Place inspections - Inspections by appointment approved prior to 13:00 on Thursday 24 December 2013. Officer contact: 0417 066 381. Depots - Limited services available and must be booked and confirmed prior to 24 December. Exports - Inspections by appointment approved prior to 11:00 on Thursday 24 December 2013. Officer contact 0466 137 216. Port Kembla - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Newcastle - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Services provided on this day will be subject to overtime charges.
Monday	29/12/14	Office closed	CAMS Front counter - Office closed. Limited services available and must be booked and confirmed prior to 24 December Shipping - On call officer will be available on 0407 879 486. Inspectorate - Inspections by appointment approved prior to 14:00 on Thursday 24 December 2013. Officer contact 02 8334 7500. Crewe Place inspections - Limited services available and must be booked and confirmed prior to 24 December. Depots - Limited services available and must be booked and confirmed prior to 24 December. Exports - Office open but with reduced services. Port Kembla - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Newcastle - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Services provided on this day will be subject to overtime charges.
Tuesday	30/12/14	Office open	CAMS Front counter - Office open for Booked consignments, Customs House staffed Shipping - On call officer will be available on 0407 879 486. Inspectorate - Inspections by appointment approved prior to 14:00 on Thursday 24 December 2013. Officer contact 02 8334 7500. Crewe Place inspections - Office open but with reduced services. Depots - Limited services available and must be booked and confirmed prior to 24 December. Exports - Office open but with reduced services. Port Kembla - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Newcastle - Office closed. Limited services available and must be booked and confirmed prior to 24 December.
Wednesday	31/12/14	Office open	CAMS Front counter - Office open for Booked consignments, Customs House staffed Shipping - On call officer will be available on 0407 879 486. Inspectorate - Inspections by appointment approved prior to 14:00 on Thursday 24 December 2013. Officer contact 02 8334 7500. Crewe Place inspections - Office open but with reduced services. Depots - Limited services available and must be booked and confirmed prior to 24 December. Exports - Office open but with reduced services. Port Kembla - Office closed. Limited services available and must be booked and confirmed prior to 24 December. Newcastle - Office closed. Limited services available and must be booked and confirmed prior to 24 December.
Thursday	1/1/15	Office closed	CAMS Front counter – Closed Shipping - On call officer will be available on 0407 879 486. Inspectorate – Closed. Crewe Place inspections - Office closed. Depots - Office closed. Exports - Office closed. Port Kembla - Office closed. On call officer will be available on 0409 049 665. Newcastle - Office closed. On call officer will be available on 0438 440 950. Services provided on this day will be subject to overtime charges.
Friday	2/1/15	Office open	Normal services available

South East region - Melbourne

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal services available
Thursday	25/12/14	Office closed	Limited services available and must be booked and confirmed by 12:00pm 24 December 2014. Shipping 'on-call' officer will be available on 0417 682 985 Services provided on this day will be subject to overtime charges.
Friday	26/12/14	Office closed	Limited services available and must be booked and confirmed by 12:00pm 24 December 2014. CAL container inspections must be booked and confirmed by 12:00pm 24 December 2014. Shipping 'on-call' officer will be available on 0417 682 985 Services provided on this day will be subject to overtime charges.
Saturday	27/12/14	Office closed	Limited services available and must be booked prior to 12.00pm 24 December 2014. Services provided on this day will be subject to overtime charges.
Sunday	28/12/14	Office closed	Limited services available and must be booked prior to 12.00pm 24 December 2014. Services provided on this day will be subject to overtime charges.
Monday	29/12/14	Office closed	Limited services available must be booked and confirmed by 12:00pm 24 December 2014. CAL container inspections must be booked and confirmed by 12:00pm 24 December 2014. Shipping 'on-call' officer will be available on 0417 682 985Overtime charges for inspections and document processing will apply. Services provided on this day will be subject to overtime charges.
Tuesday	30/12/14	Office open	Limited services available and must be booked and confirmed by 12:00 24 December 2014. CAL container inspections must be booked and confirmed by 12:00pm 24 December 2014.
Wednesday	31/12/14	Office open	Limited services available and must be booked and confirmed by 12:00pm 29 December 2014. CAL container inspections must be booked and confirmed by 12:00pm 29 December 2014.
Thursday	1/1/15	Office closed	Limited services available and must be booked and confirmed prior to 12:00pm 30 December 2014 CAL container inspections must be booked and confirmed by 12:00pm 30 December 2014. Shipping 'on-call' officer will be available on 0417 682 985 Services provided on this day will be subject to overtime charges.
Friday	2/1/15	Office open	Normal services available

South East region - Tasmania

(For urgent issues call 0418 125 634)

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal services available
Thursday	25/12/14	Office closed	Limited services available must be booked and confirmed prior to 24 December 2014. Services provided on this day will be subject to overtime charges.
Friday	26/12/14	Office closed	Limited services available must be booked and confirmed prior to 24 December 2014. Services provided on this day will be subject to overtime charges.
Saturday	27/12/14	Office closed	Nil
Sunday	28/12/14	Office closed	Nil
Monday	29/12/14	Office open	Normal services available
Tuesday	30/12/14	Office open	Normal services available
Wednesday	31/12/14	Office open	Normal services available
Thursday	1/1/15	Office closed	Limited services available must be booked and confirmed prior to 31 December 2014. Overtime charges for inspections will apply.
Friday	2/1/15	Office open	Normal services available

North East region

(Includes Brisbane, Coolangatta, Bundaberg, Mackay, Gladstone and Townsville)

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal services available
Thursday	25/12/14	Office closed	Entry management - closed. Limited inspection and documentation services available. Must be booked and confirmed by 12:00pm 24 December 2014. Services provided on this day will be subject to overtime charges.
Friday	26/12/14	Office closed	Entry management - closed. Limited inspection and documentation services available. Must be booked and confirmed by 12:00pm 24 December 2014. Services provided on this day will be subject to overtime charges.
Saturday	27/12/14	Office closed	Limited inspection and documentation services available. Must be booked and confirmed by 12:00pm 24 December 2014. Services provided on this day will be subject to overtime charges.
Sunday	28/12/14	Office closed	Limited inspection and documentation services available. Must be booked and confirmed by 12:00pm 24 December 2014. Services provided on this day will be subject to overtime charges.
Monday	29/12/14	Office closed	Limited inspection and documentation services available. Must be booked and confirmed by 12:00pm 24 December 2014. Services provided on this day will be subject to overtime charges.
Tuesday	30/12/14	Office open	Entry management – normal services. Limited inspection services available and must be booked and confirmed by 12:00pm on 24 December 2014.
Wednesday	31/12/14	Office open	Entry management – normal services. Limited inspection services available and must be booked and confirmed by 12:00pm on 30 December 2014.
Thursday	1/1/15	Office closed	Limited inspection and documentation services available. Must be booked and confirmed by 12:00pm 31 December 2014. Services provided on this day will be subject to overtime charges.
Friday	2/1/15	Office open	Normal services available

South West region – Perth

(For urgent issues call 0411 724 510)

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal services available
Thursday	25/12/14	Office closed	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014. Services provided on this day will be subject to overtime charges.
Friday	26/12/14	Office closed	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014. Services provided on this day will be subject to overtime charges.
Saturday	27/12/14	Office closed	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014. Services provided on this day will be subject to overtime charges.
Sunday	28/12/14	Office closed	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014. Services provided on this day will be subject to overtime charges.
Monday	29/12/14	Office closed	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014. Services provided on this day will be subject to overtime charges.
Tuesday	30/12/14	Office open	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014.
Wednesday	31/12/14	Office open	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014.
Thursday	1/1/15	Office closed	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 30 December 2014. Services provided on this day will be subject to overtime charges.
Friday	2/1/15	Office open	Normal services available Inspections must be booked and confirmed before 12:00pm 31 December 2014.

South West region – Adelaide

(For urgent issues: Cargo call 1300 796 255, Airfreight call 08 8201 6213, Shipping call 0477 382 527)

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal services available Imported Food sampling of frozen/chilled product - not available.
Thursday	25/12/14	Office closed	Urgent inspections must be booked and confirmed by 12:00pm on 23 December 2014. Airfreight services will be available. Services provided on this day will be subject to overtime charges.
Friday	26/12/14	Office closed	Services must be booked and confirmed by 12:00pm on 23 December 2014. Airfreight services will be available. Services provided on this day will be subject to overtime charges.
Saturday	27/12/14	Office closed	Limited services available: Entry processing for urgent cargo if booked and confirmed by 12:00pm on 23 December 2014. Unsupervised treatment result processing available for urgent cargo if booked and confirmed by 12:00pm on 23 December 2014. Airfreight services will be available. Inspections available for urgent cargo if booked and confirmed by 12:00pm on 23 December 2014. Imported food inspections - not available. Wharf inspection point located at the Flinders Adelaide Container Terminal (FACT) will be closed. Tailgate services at FACT will be unavailable. Services provided on this day will be subject to overtime charges.
Sunday	28/12/14	Office closed	Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014. Services provided on this day will be subject to overtime charges.
Monday	29/12/14	Office closed	Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014. Services provided on this day will be subject to overtime charges.
Tuesday	30/12/14	Office open	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014.
Wednesday	31/12/14	Office open	Limited services available. Urgent inspections must be booked and confirmed before 12:00pm 23 December 2014.
Thursday	1/1/15	Office closed	Urgent inspections must be booked and confirmed before 12:00pm 30 December 2014. Services provided on this day will be subject to overtime charges.
Friday	2/1/15	Office open	Normal services available Inspections must be booked and confirmed before 12:00pm 31 December 2014.

Northern region

(including the ports of Broome (WA), Darwin (NT) and Cairns (Qld))

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal services available
Thursday	25/12/14	Office closed	Limited services available and must be booked prior to COB 23 December 2014. Services provided on this day will be subject to overtime charges.
Friday	26/12/14	Office closed	Limited services available and must be booked prior to midday 24 December 2014. Services provided on this day will be subject to overtime charges.
Saturday	27/12/14	Office closed	Limited services available and must be booked prior to midday 24 December 2014. Services provided on this day will be subject to overtime charges.
Sunday	28/12/14	Office closed	Limited services available and must be booked prior to midday 24 December 2014. Services provided on this day will be subject to overtime charges.
Monday	29/12/14	Office closed	Limited services available and must be booked prior to midday 24 December 2014. Services provided on this day will be subject to overtime charges.
Tuesday	30/12/14	Office open	Limited services available and must be booked prior to midday 24 December 2014.
Wednesday	31/12/14	Office open	Limited services available and must be booked prior to midday 30 December 2014.
Thursday	1/1/15	Office closed	Urgent inspections available and must be booked prior to midday 31 December 2014. Services provided on this day will be subject to overtime charges.
Friday	2/1/15	Office open	Normal services available

Canberra office

(For urgent issues call: 0438 715 270)

Day	Date	Status	Comments
Wednesday	24/12/14	Office open	Normal operating hours
Thursday	25/12/14	Office closed	Public holiday - closed
Friday	26/12/14	Office closed	Public holiday - closed
Saturday	27/12/14	Office closed	Weekend - closed
Sunday	28/12/14	Office closed	Weekend - closed
Monday	29/12/14	Office closed	Public Service holiday - closed
Tuesday	30/12/14	Office closed	Departmental holiday - closed
Wednesday	31/12/14	Office closed	Departmental holiday - closed
Thursday	1/1/15	Office closed	Public holiday – closed
Friday	2/1/15	Office open	Normal operating hours

Overtime fees (when applicable) will be charged in accordance with the departments Fees and Charges found on the department’s website.

Department of Agriculture staff wish all our stakeholders including importers, customs brokers, agents and shipping industries the very best for the coming Christmas and New Year.

We thank you for your cooperation throughout this year and look forward to continuing to work together to protect Australia's biosecurity in 2015.