11 December 2023
Purpose
This Industry Advice Notice (IAN) is to advise industry stakeholders and Authorised Officers (AOs) of the 2023–24 Christmas and New Year period office arrangements.
Summary of changes and key points
- Our Canberra offices will be closed for the Christmas/New Year period from close of business Friday, 22 December 2023, reopening on Tuesday morning, 2 January 2024.
- The general enquiry line 1800 900 090 will be available on a limited basis over the Christmas and New Year period as follows:
- Closed from close of business Friday, 22 December through to Tuesday, 26 December 2023
- Open from Wednesday, 27 December to Friday, 29 December 2023
- Closed on Monday, 1 January 2024 and reopen for normal business from Tuesday, 2 January 2024 onwards.
- All regional offices and major ports will be available on a limited basis over the Christmas and New Year period as follows:
- Closed from close of business Friday, 22 December through to Tuesday, 26 December 2023
- Open from Wednesday, 27 December to Friday, 29 December 2023
- Closed on Monday, 1 January 2024 and reopen for normal business from Tuesday, 2 January 2024 onwards.
- Inspection appointments for the period from close of business Friday, 22 December 2023 to Monday, 1 January 2024 must be requested prior to the close of business on Tuesday, 19 December 2023.
If you have any questions regarding the above information, please call 1800 900 090.
EXDOC and Micor
- EXDOC Plant Programs and Micor Plants inboxes will not be monitored from close of business on Friday, 22 December 2023 to Monday, 1 January 2024. Any requests received during this period will be actioned from Tuesday, 2 January 2024.
- If you require any updates or amendments to EXDOC product coding or Micor plant cases actioned prior to close of business Friday, 22 December 2023, please send a request within the following timeframes:
- EXDOC coding request for plant exports must be received by close of business Wednesday, 13 December 2023 at EXDOC Plant Programs
- Micor cases (amendments and new cases) for plant exports must be received by close of business Wednesday, 13 December 2023 at Micor Plants
- Plant export certification enquires (not relating to EXDOC coding or Micor case updates) between Wednesday, 27 December 2023 through until Friday 29, December 2023 please contact Assessment Services Group (Exports) – Plant (NDH).
If you have any questions regarding the above information, please email EXDOC Plant Programs.
Authorised Officer services and support
- The Authorised Officer Program (Canberra Office) will be closed from close of business Friday, 22 December 2023, reopening on Tuesday morning, 2 January 2024.
- During this time:
- the Plant Exports Management Systems (PEMS) inbox will be checked daily, but only on a limited basis
- the Plant Export Training inbox will not be checked
- appointment and reappointment services will not be available.
- Emails sent to the inbox during this period will be actioned when the office reopens on Tuesday, 2 January 2024.
- The Authorised Officer (AO) hotline (1800 851 305) will continue to be manned from 6:00am–10:00pm (AEDT) on weekdays and 6:00am–6:00pm (AEDT) on weekends and public holidays, to ensure AOs are supported over the Christmas and New Year period.
- Training and assessment for AOs will not be delivered between Monday, 25 December 2023 and Monday, 1 January 2024 inclusive.
- Onsite visits from the Regional Assurance Manager network will not occur between Monday, 25 December 2023 and Monday, 1 January 2024 inclusive.
If you have any questions regarding the above information, please email Plant Export Training.
Assessment Services Exports
- Assessment Services Exports will be closed on the following days:
- Monday, 25 December and Tuesday, 26 December 2023
- Monday, 1 January 2024.
- Assessment Services Exports will be open on the following days:
- Wednesday, 27 December 2023 through until Friday, 29 December 2023.
- Our regular client service standards apply during this period, it is your obligation to submit correctly completed documents, allowing Assessment Services Exports:
- 1 business days to process your air freight lodgment
- 3 business days to process your sea freight lodgment.
Note: Business days do not include weekends or public holidays.
- Clients requiring Request for Permit (RFP) authorisations and/or certificate collections on the days where our offices are closed will be required to submit an overtime request to the Assessment Services Exports – Plant (NDH).
- Clients submitting overtime requests are required to use the following email subject header:
- Client Query – OT Application; [insert day, date, time] Client: [insert client name].
- Overtime request emails for service on 23, 24, 25 and 26 December 2023 (where our offices are closed) , must be sent by 2pm (AEDT) on Thursday, 21 December 2023.
- Overtime request emails for service on 1 January 2024 (where our offices are closed), must be sent by 2pm (AEDT) on Thursday, 28 December 2023.
If you have any questions regarding the above information, please email Assessment Services Exports – Plant (NDH).
Rossana Carr
Acting Assistant Secretary
Plant Export Operations Branch