11 September 2023
Purpose
This Industry Advice Notice (IAN) is to notify all EXDOC and PEMS users, including plant export clients, exporters and authorised officers (AO) of an expected system maintenance and associated outage from 2.00pm – 11.59pm (AEST) Sunday 17 September 2023.
Summary and key points
- The following services will be unavailable during the system outage window:
- submit or process a Request for Permit (RFP)
- initiate or submit an inspection record in the Plant Exports Management System (PEMS)
- authorise an RFP (issue permit)
- process, amend or issue phytosanitary certification through EXDOC
- remote print certificates
- transmit e-Cert messages.
- The system maintenance is to improve the reliability and cyber security of the department’s systems.
- This system maintenance will not impact your software.
Exporter responsibilities
- Familiarise yourself with the timing of the expected system outages and impact.
- If certification or permits are required during the outage period, exporters will need to ensure that the impacted RFPs are at ‘COMP’ status and printed prior to the commencement of the outage.
- If you need to book overtime on the 17 September 2023 for assessment or certificate collection, please email Plant Exports National Documentation Hub immediately. Please use ‘Client Query – Overtime’ in the subject heading.
- If you are requesting export declarations (EDNs) through EXDOC, you must obtain clear EDNs prior to the commencement of the outage.
Authorised officer responsibilities
- Familiarise yourself with the timing of the expected system outages and impact.
- Inspection results will need to be recorded prior or after the outage.
Contact information
If you have any questions regarding this IAN please email the EXDOC Help Desk or PEMS Help Desk.
Rossana Carr
Acting Assistant Secretary
Plant Export Operations Branch