07 June 2023
Purpose
This Industry Advice Notice (IAN) is to notify all EXDOC and PEMS users, including plant export clients and exporters, of an expected system maintenance and associated outage from 12:00pm - 11:59pm (AEDT) Sunday 18 June 2023.
Summary and key points
- The following services will be unavailable during the system outage window:
- submit or process a Request for Permit (RFP)
- initiate or submit an inspection record in the Plant Exports Management System (PEMS)
- authorise an RFP (issue permit)
- process, amend or issue phytosanitary certification through EXDOC
- remote print certificates
- transmit e-Cert messages.
- The system maintenance is to improve EXDOC reliability and cyber security.
- This system maintenance will not impact your software.
Exporter responsibilities
- Note the expected system outage timings.
- If certification or permits are required during the outage period, exporters will need to ensure that the impacted RFPs are at ‘COMP’ status and printed prior to the commencement of the outage.
- If you need to book overtime on the 18 June 2023 for assessment or certificate collection, please email PlantExportsNDH@aff.gov.au immediately. Please use “Client Query – Overtime” in the subject heading.
- If you are requesting export declarations (EDNs) through EXDOC and cut-off will occur during the outage window, you must obtain clear EDNs prior to the commencement of the outage.
Authorised officer responsibilities
- Note the expected system outage timings.
Contact information
If you have any questions regarding this IAN please email the EXDOC Help Desk.
Rossana Carr
Acting Assistant Secretary
Plant Export Operations Branch