09 February 2023
Purpose
This Industry Advice Notice (IAN) is to advise clients of detained consignments in China due to issues with the electronic certification system (eCert).
Summary of key points
A number of consignments have been detained across multiple ports in China due to system issues affecting the eCert system.
As a result, there has been delays in the clearance of affected consignments, however, we have been able to achieve release through facilitation and discussions with China.
If you experience port of entry issues with consignments into China as a result of eCert system issues, please contact EXDOC Help Desk or NEXDOC with the following details:
- Certificate number/Copy of health certificate
- Importer contact details
- Port where consignment is detained
- Any official correspondence received from China customs.
These details will assist the department in facilitating consignment release.
Contact information
If you have any questions regarding this IAN please email the Business Systems Program.
Rossana Carr
Acting Assistant Secretary
Plant Export Operations Branch