14 December 2023
Purpose
This Industry Advice Notice (IAN) is to advise industry stakeholders and Authorised Officers of the 2023‑24 end of year closure office arrangements for the department and the non-prescribed goods export program.
Summary of changes and key points
- The department’s Canberra offices will be closed from close of business Friday, 22 December 2023, reopening on Tuesday morning, 2 January 2024.
- The Non-prescribed Goods inbox will only be monitored on a limited basis for urgent issues over this period. Should you have any queries ahead of this time, please contact Non-prescribed Goods.
- The department’s general enquiry line 1800 900 090 will be available as follows:
- Closed from close of business Friday, 22 December 2023 through to Tuesday, 26 December 2023
- Open from Wednesday, 27 December 2023 to Friday, 29 December 2023
- Closed on Saturday, 30 December 2023 and reopen for normal business from Tuesday, 2 January 2024 onwards.
- All regional offices and major ports will be available on a limited basis as follows:
- Closed from close of business Friday, 22 December 2023 through to Tuesday, 26 December 2023
- Open from Wednesday, 27 December 2023 to Friday, 29 December 2023
- Closed on Saturday, 30 December 2023 and reopen for normal business from Tuesday, 2 January 2024 onwards.
If you have any questions regarding the above information, please call 1800 900 090.
Assessment Services Exports
- Assessment Services Exports will be closed on the following days:
- Monday, 25 December and Tuesday, 26 December 2023
- Monday, 1 January 2024.
- For urgent assistance during this time please email: exdoc.helpdesk@aff.gov.au.
- Assessment Services Exports will be open on the following days:
- Wednesday, 28 December 2022 through until Friday, 30 December 2022.
Timothy Robertson
A/g Assistant Secretary
Residues and Food Branch
Exports and Veterinary Services Division