11 September 2023
Purpose
This Industry Advice Notice (IAN) is to notify all EXDOC and NEXDOC users, of planned system maintenance outage from 2.00 pm – 11.59 pm (AEST) Sunday 17 September 2023.
Summary of changes and key points
The following services will be unavailable during the system outage window:
- Submit or process a Request for Permit (RFP) or Request for Export (REX)
- Authorise an RFP or REX (issue permit)
- Process, amend or issue certification through EXDOC or NEXDOC
- Remote print certificates
- Transmit e-Cert messages.
The maintenance is to make our export systems more cyber secure and reliable. This will not impact third party software.
Exporter responsibilities
Note the expected system outage timings.
If permits or certificates are required during the outage period, exporters will need to ensure that the impacted RFPs or REXs are at ‘COMP’ status and printed prior to the outage.
If you need to book overtime for the 17 September 2023 for assessment or certificate collection, please email FoodExports@aff.gov.au by COB, Wednesday 13 September. Please ensure you have ‘Client Query – Overtime’ in your heading.
- If you are requesting export declarations (EDNs) through EXDOC or NEXDOC and will have cut-off during the outage window, you must obtain clear EDNs prior to the outage.
Contact information
If you have any questions regarding this IAN please email EXDOC Help Desk.
Caroline Martin
Assistant Secretary
Digital Clearance Service
Department of Agriculture, Fisheries and Forestry