Purpose
This Industry Advice Notice (IAN) is to notify all EXDOC and NEXDOC users, of planned system maintenance outage from 8:00 pm - 11:00 pm (AEST) Sunday 9 July 2023.
Summary of changes and key points
The following services will be unavailable during the system outage window:
- Submit or process a Request for Permit (RFP) or Request for Export (REX)
- Authorise an RFP or REX (issue permit)
- Process, amend or issue certification through EXDOC or NEXDOC
- Remote print certificates
- Transmit e-Cert messages
The maintenance is to make our export systems more cyber secure and reliable. This will not impact third party software.
Exporter responsibilities
Note the expected system outage timings.
If certification or permits are required during the outage period, exporters will need to ensure that the impacted RFPs or REXs are at ‘COMP’ status and printed prior to the outage.
- If you are requesting export declarations (EDNs) through EXDOC or NEXDOC you must obtain clear EDNs prior to 8.00pm.
Contact information
If you have any questions regarding this IAN please email EXDOC.HelpDesk@aff.gov.au
Ingrid Massa-Ward
a/g Assistant Secretary
Digital Clearance Service
Department of Agriculture, Fisheries and Forestry