23 June 2023
Purpose
This Industry Advice Notice (IAN) is to notify exporters of honey and apiculture products of an issue and outage for the Department of Agriculture, Fisheries and Forestry’s (the department’s) Next Export Documentation (NEXDOC) system.
Summary of changes and key points
- The department has identified an issue with NEXDOC certificates. The issue impacts all certificates with a processing establishment in the product description on the certificate.
- The department is working on the solution which will be addressed as soon as possible.
- To minimise the impact, exporters must not progress any REXs in NEXDOC to COMP status. Exporters can ensure REXs do not go to COMP by setting their print indicator on REXs to manual.
- If your goods are departing for the European Union from Friday 23 June – Monday 26 June 2023, you can proceed to COMP.
- The NEXDOC system will be offline tonight from 7.00pm to 11.00pm (AEST) to put the solution in place.
- To ensure there is no disruption to your consignments please do not lodge or make amendments to REXs until after the outage is completed.
Contact information
If you have any questions regarding this IAN please email the NEXDOC Helpdesk at NEXDOC@aff.gov.au.
Caroline Martin
Assistant Secretary
Digital Clearance Service
Department of Agriculture, Fisheries and Forestry