17 April 2023
Purpose
This Industry Advice Notice (IAN) is to notify exporters of honey and apiculture products of a planned outage to the Single Entry Window (SEW) system from the Department of Home Affairs
Summary of changes and key points
- The Department of Agriculture, Fisheries and Forestry has been notified by the Department of Home Affairs of a planned maintenance upgrade, causing an outage overnight on 22 - 23 April 2023.
- The Single Entry Window (SEW) messaging (the obtaining and clearance of EDN’s via NEXDOC) will be impacted by this outage.
- To ensure there is no disruption to your consignments please do not lodge request for exports (REXs) using SEW functionality from 11.00pm 22 April to 4.00am 23 April 2023 (AEST).
- NEXDOC is the system through which exporters can apply for certification to export honey and apiculture products to certain markets.
Contact information
For assistance with registering or using NEXDOC please email NEXDOC Helpdesk at NEXDOC@aff.gov.au.
Caroline Martin
Assistant Secretary
Digital Trade Initiative Division
Department of Agriculture, Fisheries and Forestry