4 November 2022
Purpose
This Industry Advice Notice (IAN) is to notify all EXDOC and NEXDOC users of expected system maintenance and associated outage from 10 am Saturday 12 November 2022 to 11 pm Sunday 13 November 2022 (AEDT).
Summary of changes and key points
For EXDOC users
- The following services will be unavailable during the system outage window:
- Submit or process a Request for Permit (RFP)
- Authorise an RFP
- Process, amend or issue certification through EXDOC
- Remote print certificates
- Transmit e-Cert messages
For NEXDOC users
- The following services will be unavailable during the system outage window:
- Submit or processing a Request for Export (REX)
- Authorise a REX
- Process, amend or issue certification through NEXDOC
- Remote print certificates
- Transmit e-Cert messages
The system maintenance is to make export systems more cyber secure.
This will not impact your software.
Exporter responsibilities
EXDOC users:
- Note the expected system outage timings.
- If certification or permits are required during the outage period, exporters will need to ensure that the impacted RFPs are at ‘COMP’ status and printed prior to the outage.
- If you need to book overtime for the weekend of 12-13 November 2022 for assessment or certificate collection, please email FoodExports@aff.gov.au immediately. Please ensure you have “Client Query – Overtime” in your heading.
- If you are requesting export declarations (EDNs) through EXDOC and will have cut-off during the outage window, you must obtain clear EDNs prior to the outage.
NEXDOC users:
Note the expected system outage timings.
If certification or permits are required during the outage period, exporters will need to ensure that the impacted REXs are at ‘COMP’ status and printed prior to the outage.
Contact information
If you have any questions, please contact exdoc.helpdesk@aff.gov.au or nexdoc@aff.gov.au.
Jason Lucas
Assistant Secretary
Meat Exports Branch
Exports and Veterinary Services Division
Department of Agriculture, Fisheries and Forestry
The information provided in this advice is current at the time of writing and is intended for use as guidance only and should not be taken as definitive or exhaustive. The Commonwealth endeavours to keep information current and accurate, however, it may be subject to change without notice. Exporters are encouraged to verify these details with their importers prior to undertaking production/exports. The Commonwealth will not accept liability for any loss resulting from reliance on information contained in this notice.