5 January 2022
Purpose
This Industry Advice Notice (IAN) is to notify industry and exporters of the change of email address from which the Department of Agriculture, Water and the Environment (the department) sends invoices, receipts, and statements.
Key points
On 5 December 2021, the department upgraded its finance system which resulted in invoices, receipts and statements being distributed from a new email address (DoNotReply@finance.awe.gov.au).
If you do not believe you have received any of these documents from the department since 5 December 2021, you may wish to please check your junk and spam email folders to see if any finance correspondence has been diverted there. We also suggest you update your safe sender list to include the new email address: DoNotReply@finance.awe.gov.au.
Further information is available on the department’s website at Payments.
Contact information
If you have any questions regarding this IAN please contact the Account Receivable team on arcommunications@aff.gov.au.
Tom Black
Assistant Secretary
Residues and Food Exports Branch
Exports and Veterinary Services Division
Department of Agriculture, Water and the Environment