Date of issue: 7 June 2023
Date of effect: 18 June 2023
Attention
- Industry bodies, Seafood Export Consultative Committee
- Registered export manufacturing establishments
- Registered exporters and EDI users
- Department of Agriculture, Fisheries and Forestry - Central and Regional offices
Purpose
This Industry Advice Notice (IAN) is to notify all export documentation (EXDOC) system users of expected system maintenance and an associated outage from 12:00 pm to 11:59 pm (AEST) on Sunday 18 June 2023.
Key points
The following services will be unavailable during the system outage window:
- Submitting or processing a Request for Permit (RFP)
- Authorising a RFP
- Processing, amending or issuing certification through EXDOC
- Remote printing certificates
- Transmitting e-Cert messages
The purpose of the system maintenance is to enhance the cybersecurity and reliability of EXDOC. Please note, this will not impact your software.
Exporter responsibilities
Please ensure you note the expected system outage timings.
If certification or export permits are required during the outage period, exporters will need to ensure that the impacted RFPs are at ‘COMP’ status and printed prior to the outage.
If overtime is required for assessment or certificate collection on 18 June 2023, please email FoodExports@aff.gov.au immediately. Please ensure you have “Client Query – Overtime” in your heading.
If you intend to request export declarations (EDNs) via EXDOC and anticipate a cut-off time coinciding with the outage window, you must obtain a cleared EDN prior to the outage.
Further Information
If you have any questions, please contact EXDOC.HelpDesk@aff.gov.au.
The information provided in this advice is current at the time of writing and is intended for use as guidance only and should not be taken as definitive or exhaustive. The Commonwealth endeavours to keep information current and accurate, however, it may be subject to change without notice. Exporters are encouraged to verify these details with their importers prior to undertaking production/exports. The Commonwealth will not accept liability for any loss resulting from reliance on information contained in this notice.